Privacybeleid

 Article 1 – Company details

Luvie Mode

Email: service@luviemode.com

Customer Service:
Monday to Friday: 10:00 AM - 6:00 PM
Saturday and Sunday: 12:00 PM - 5:00 PM
Response time: within 30 minutes to 24 hours

Article 2 – Processing of Data

We process your name, email address, address and payment details to process your order and provide you with our service. This data is necessary for the execution of the agreement. Without this data we cannot, for example, send products.

We store your data for a maximum of 7 years, in accordance with the legal obligations of the Tax Authorities. If you contact us with a complaint, we will also process this data to arrive at a suitable solution. We store this until your complaint has been dealt with.

In addition, we use analytical tools to improve our website based on usage data. This is done based on our legitimate interest. See also Article 6 for more information.

Article 3 – Origin of Data

We receive the data directly from you when you place an order or contact us through our website.

Article 4 – Your Rights

You have the right to:

* View your data

 * Have data changed or deleted

 * Object to processing based on legitimate interest

 * Have your data transferred to another party

 * Withdraw consent to data processing

 * Automatically reconsider decisions taken

You can contact us for this via service@luviemode.com . We will respond to your request as soon as possible. If we cannot grant your request, we will explain why.

Article 5 – Provision of data to third parties

Luvie Mode only shares your data with third parties when this is necessary for our services (e.g. delivery services) or if we are legally obliged to do so. We never sell your data.

Article 6 – Cookies

We use functional and analytical cookies to improve your user experience.
Functional cookies ensure that our website works properly.
Analytical cookies (such as Google Analytics and Meta Pixel) help us understand how visitors use our website. IP addresses are processed in this process.

Please refer to Google and Meta's privacy policies for more information about their use of cookies.

Article 7 – SMS updates

Luvie Mode offers an optional SMS service for updates about your order. During checkout, you can provide your phone number. This will only be used for shipping and delivery information. If you no longer wish to receive SMS messages, please reply “STOP” or contact our customer service.

Article 8 – Changes to this Statement

Luvie Mode reserves the right to change this privacy statement. We recommend that you check this statement regularly. For questions or complaints about our data processing, you can always contact us via  service@luviemode.com .